Raretell Support
Help with the Raretell iPhone app and your account
For help, email support@raretell.com. Please describe what
you were trying to do and what the app showed. Do not send passwords, payment-card details, or health
records.
Account and safety-net help
- If the app says coverage is incomplete or cannot reach Raretell, follow the
instructions shown in the app. Do not assume monitoring or alert delivery is working until the app
confirms it again.
- To manage or cancel a subscription, use Apple's subscription controls in the
App Store or iPhone Settings.
- To delete your account, open Raretell, go to Settings, choose
Delete Account, and complete the confirmation. If you cannot access the app, email
support for assistance; identity verification may be required.
Important limitation
Raretell is not an emergency service, medical alert service, or substitute for calling
emergency services. If you or someone else may be in immediate danger, contact local emergency services
now.
Policies
Read the Privacy Policy and Terms of Service.